Within the last five years, Google searches for "remote customer service jobs" have sharply risen, from a popularity score of five (out of the total number of Google searches in September 2019), to a score of 90 in the same period this year.

And this is hardly surprising, given the fact that customer service is an industry that, although transforming and undergoing significant changes due to AI and technology adoption, is not disappearing anywhere at all. Customer service and customer support roles form the backbone of a successful organization when it comes to operations, and its ability to generate revenue and deliver quality products and services to clients.

"Customer service experiences typically help to sway a customer's perception about an organization," Statista says. "For example, poor customer service may lead a customer to stop engaging in business with a particular company or vice-versa."

If you are searching for a remote customer service job, here are a few things you should think about first:

When was the last time you reached out to a company for support with their product or advice on their service and were instead redirected to automated phone support or if reaching them online funnelled through a chat bot with a curious nickname? And in how many cases did that chat bot or automated phone system resolve your queries?

According to a 2023 poll of 2,000 U.S. consumers, 61% of this group enjoyed using chatbots for customer support due to its always-on availability, 45% enjoyed its immediate answers to questions, and more than a third agreed that it provides helpful product information or recommendations and saves time.

What does this mean for jobs?

Simply, customer service jobs are not what they used to be. In a progressively thinking organization, there will still be some human agents handling customer queries, but you can expect the nature of the roles to change.

Instead of handling every query that comes through, customer service and support roles will be focused on dealing with complex queries and will have their time freed up to finding solutions for more difficult issues for customers.

This is especially the case since over 60% of consumers would rather be transferred to a human agent if they have difficult or complex questions, and 86% would still prefer to have the option be transferred when conversing with a chatbot, according to HubSpot.

Additionally, if you are passionate about providing customer service, being AI-aware certainly helps (of course, while following company guidelines for artificial intelligence usage when handling sensitive customer data). You can then be a great asset to your company because you will be more productive and will provide higher quality service, which can greatly benefit your career long-term when it comes to being considered for other roles.

Another important factor to note is job titles. Remote customer service jobs may not all have "customer service" or "support" in their titles. There are other keywords you can use in your job search that will help you identify these roles faster.

Here is a list of remote customer service jobs, with different keywords and job titles hiring now that you may not have previously considered, which you can search and start applying for today:

For senior leadership roles within customer service, you might consider any of the following:

AI-empowered remote customer service jobs are the future. Whether it's more of a front-line position you are after, or a more strategic, analytical, or leadership position in customer service and support, there is sure to be a remote job waiting for you.