LOS ANGELES - As he sits in his dining room with the power restored, Anthony Cerceo says he feels great having things back to normal. The Silver Lake attorney and resident, however, isn't happy with the LADWP.

He waves an envelope in the air, saying, "I've already prepared my complaint for reimbursement for the expenses I've incurred over the last couple of days due to the power loss." Inside the envelope are receipts for a three-night stay -- "about $600."

When the power in his home went out on Saturday around 4 p.m., the heat became unbearable, so he headed to a $200-per-night hotel. He says, "I had to rent a pet-friendly hotel because I couldn't stay here. I have a medical device I use at night, and without electricity, I can't run it."

He blames LADWP for not having redundant systems and for not being prepared for a heatwave, knowing full well one could happen. He believes the infrastructure is inadequate. "I think they should take responsibility for this," Cerceo said. "I do think this reflects some negligence on the utility's part because this was not an unpredicted event."

Nonetheless, it has affected thousands, like Jason Thomas, who suffered through two days of misery in a house filled with what he describes as "stagnant air, like heat building up throughout the day..."

On Sunday, after crews fixed the blown transformer in the Sherman Oaks neighborhood where Thomas was house-sitting for his dad, who had been hospitalized, the power came back on. However, crews returned today, explaining they had to turn off the power again to fix something they hadn't fully addressed the day before.

Back in Silver Lake, veteran electrical worker and supervisor Frank Cardenas said, "This is my fifth straight day. Sixteen-hour shifts... every day."

That's been the reality for electrical workers spread across the LADWP landscape, including the hills above Silver Lake, where another transformer blew. The culprit? Hot days and hot nights. "If the temperature doesn't drop, our equipment doesn't get a chance to cool off," says Cardenas.

Cardenas also notes that sometimes they meet customers who are as hot-tempered as the weather. So, how does he deal with that? He says he "answers the questions to the best of my ability and asks to let us continue our work to shorten the outage." Ultimately, he tries to remain courteous "as best we can."