Stevie-Ann Dovico shares insights on leading digital transformation in a customer-centric bank. Discover how technology is driving innovation, improving customer experiences, and shaping the future of banking.

Beyond Bank Australia is one of the largest customer-owned banks in Australia and one of the leading B Corps in the country. That certification measures your company's social and environmental impact, both of which we're super proud of, but it's also deeply rooted in our culture. Beyond Bank has a real focus on customers who are the members and owners of the bank. All the money that's made goes back into the bank, which is a different slant compared to say, the big banks or large corporates that have shareholders they have to pay dividends to.

We particularly focused on communities and, last year, we partnered with more than 5,000 community organizations around Australia. We work with them on some of Australia's most pressing issues, from housing affordability to helping all Australians have stronger levels of financial well-being. We're a very relationship-led bank.

As the CIO of Beyond Bank, I'm accountable for all aspects of technology, across the business: banking, tech and data and business intelligence. Everything from 'my computer won't turn on' and 'can you fix this' type workplace and service desk, to engineering, the building and running systems that power the bank, the branch tech, ATMs, tellers, call centers, the infrastructure and architecture, cyber incident management and the NOC. Basically, the whole lot. It's a really big, broad role, which I love.