Regal, a customer-centric contact center software company, announced the completion of a $40 million funding round to accelerate the rollout of its AI Phone Agents for contact centers. And Regal has now raised $83 million in total.

This new funding round marks a significant step forward in Regal's mission to set a new standard in high-touch, personalized customer communication using generative AI.

Early online retailers saw contact centers as unnecessary cost centers, and they pushed legacy Contact Center (CCaaS) providers to focus on building tools to lower contact center costs with one-size-fits-all strategies, such as deflecting inbound customers to self-serve or lower-cost channels like deterministic chatbots. However, customer satisfaction with contact centers and the current model are at an all-time low. Unlike traditional contact center software, Regal's technology offers a high-touch (but cost-efficient) model that understands customer intent signals and tailors interactions to each customer. It automates multi-touch inbound and outbound interactions with a blend of Regal AI Agents and your human agents.

The new funding round will enable Regal to accelerate the rollout of its AI Agents to contact centers. And Regal will offer AI Agents tailored for healthcare, education, insurance, and local/home services - including specific use cases like qualification, inbound routing, scheduling, and reminders.

Regal's AI Phone Agents represent the next evolution in customer communication, solving major pain points businesses face with traditional contact center models. And unlike legacy contact center software, which often takes a one-size-fits-all approach, Regal's solution is built to understand customer intent signals and tailor interactions for better outcomes. Its foundational first-party data model, easy-to-use automation, and native AI help ensure personalization instead of compromising it.

KEY QUOTES:

"With this funding, we're excited to continue re-imagining the core contact center technology and the way businesses engage with their customers. Our high-touch CCaaS puts the customer at the center of every interaction. Instead of optimizing to treat everyone the same at the lowest cost, we aim to reach the right customer with the right message at the right time -- enabling businesses to ensure high-quality, personalized, affordable customer interactions."

"Generative AI Agents hold the promise of affordable, high-touch customer interactions that will become the norm over the next decade. We are proud to lead this shift with AI Agents that enhance the customer experience and improve operational efficiency for high-touch consumer businesses."

"I am amazed by what Regal's AI Phone Agents are capable of. Regal is helping us stay well ahead of the competition."