@SusananneC882271 Thank you for reaching out. I'm sorry this happened. The website maintenance was not completed until November 20. It's likely that you received that message in error since the Instant Win games were not actually available on November 19. Please send me a private message with your full name, address and email address and I'll be happy to locate your account and follow up on it. You may need to enable private messages first. Learn more here: https://aarp.info/47hWcl7 - Janelle M.