Network downtime refers to inaccessibility to part or all of a network due to the failure of hardware, software or some combination of both. It can happen due to various factors such as maintenance activities, power outages, cyberattacks or other technical difficulties.

Network downtime can cause more than just lost revenue. Negative repercussions of network downtime can include lost productivity, lost files, frustrated customers, a damaged reputation, stressed employees and increased pressure on IT staff to restore systems quickly.

Once the network is restored, it can take 20 minutes or more for employees to regain focus and resume their work.